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Service Guarantee

Service Channels

Self Service Center
Work Order Portal

24x7 Hotline

common.preSalesConsulting:400-010-0617

After-sales Support:400-881-1898

After-sales QR Code

Wangsu Service Center

Service Plans

Basic Service

Wangsu provides self-service support, work order support and hotline support for all customers. Customers may log in to the customer self-service system or call APIs, to manage products and functions quickly and flexibly. Customers can also seek technical support by submitting a work order or calling the hotline.

Business Service

Provides customers with more convenient support channels and faster response time, customers can use exclusive enterprise group in IMs to efficiently address inquiries, issues or any requirements.

Enterprise Service

Dedicated project managers for enterprise customers to provide faster response time. Customers can also apply for security expert services during critical business periods to help customers develop their business.

Premium Service

Customers are supported by a dedicated project team, team members include project manager, solution architect, R&D and other specialists based on best practices to help customers optimize architecture, customize solutions, and promote customer business innovation and rapid development.

Service Comparison

Basic Business Enterprise Premium
Self-service Support Self-service system, APIs Self-service system, APIs Self-service system, APIs Self-service system, APIs
Support Channels Work Orders (7x24)
Hotline(7x24)
Work Orders (7x24)
Hotline(7x24)
Work Orders (7x24)
Hotline(7x24)
Work Orders (7x24)
Hotline(7x24)
Issue Seriousness/Response Time Response Under 2 Hours Business Unavailability<15Minutes
Business/System Abnormality <1Hour
General Usage Inquiries<2Hour
Business Unavailability<10Minutes
Business/System Abnormality <30Minutes
General Usage Inquiries<1Hour
Business Unavailability<5Minutes
Business/System Abnormality <15Minutes
General Usage Inquiries<1Hour
Exclusive Enterprise Group in IMs Exclusive Enterprise Group in IMs Exclusive Enterprise Group in IMs Exclusive Enterprise Group in IMs
Dedicated Project Manager Dedicated Project Manager Dedicated Project Manager
Expert Security Team Security Expert Services Security Expert Services
Customized Services Customized Service Plan in Accordance with Customer Requirements Providing Value Added Support such as Field Service Callbacks

Service Benefits

24x7 Specialist Support
20 Years of Operational Support Experience
Excellent Team for Major Events Support