Wangsu provides self-service support, work order support and hotline support for all customers. Customers may log in to the customer self-service system or call APIs, to manage products and functions quickly and flexibly. Customers can also seek technical support by submitting a work order or calling the hotline.
Provides customers with more convenient support channels and faster response time, customers can use exclusive enterprise group in IMs to efficiently address inquiries, issues or any requirements.
Dedicated project managers for enterprise customers to provide faster response time. Customers can also apply for security expert services during critical business periods to help customers develop their business.
Customers are supported by a dedicated project team, team members include project manager, solution architect, R&D and other specialists based on best practices to help customers optimize architecture, customize solutions, and promote customer business innovation and rapid development.